I know you need help with your account and you need it now.
You’re here because something isn’t working right or you have questions that need answers. Maybe you’ve been clicking around trying to find the right contact info.
210-817-8777
That’s the number you need. But before you call, let me save you some time.
I’m going to show you exactly what to have ready when you dial that number. It’ll cut your wait time and get your issue solved faster.
You’ll also learn about other ways to get support if calling isn’t your thing or if you need help outside business hours.
This is the official guide to our account support. No outdated info or wrong numbers that waste your time.
Everything you need to know is right here.
Your Direct Line for Account Support: (210) 817-8777
Most companies tell you to email first or fill out a support ticket.
I think that’s backwards.
When you’ve got an account issue, you need answers now. Not in 24 to 48 hours. Not after three back-and-forth emails where you repeat the same information.
That’s why we give you a direct phone line: 210-817-8777.
Here’s what I need you to do before you call though. And I know this sounds like extra work, but trust me on this.
Grab your account number or user ID. Have the email address you used to sign up ready. Think through what’s actually wrong before you dial.
If it’s about a specific transaction, find that date or transaction ID.
I realize some people say this is asking too much. That good support should figure everything out for you without any prep work on your end.
But here’s the reality. When you call unprepared, you spend half the conversation digging through old emails while someone waits on the line. Then you get frustrated. The support rep gets frustrated. Nobody wins.
The fastest resolution happens when you’ve got your details ready to go.
Look, I built this around what actually works. Not what sounds good in theory. You call with your info, we solve your problem on the first try, and you get back to what matters.
That’s it. No runaround. No ticket systems that go nowhere.
Just real help when you need it. And if you’re looking for guidance on how to attract investors crafting the perfect pitch, we can point you in the right direction too.
When to Call: Our Hours of Operation
You need help with your account and you’re wondering if anyone’s actually there to pick up the phone.
Fair question.
I know how frustrating it is to call a support line only to hear that automated voice telling you to call back during business hours. (Which they never actually tell you upfront.)
So let me break this down for you.
Our Support Hours
Our account support team is ready to help you during these times:
Monday through Friday: 8:00 AM to 6:00 PM Central Time
Saturday: 10:00 AM to 2:00 PM Central Time
Sunday and Public Holidays: We’re closed
The number is 210-817-8777.
Now here’s something most companies won’t tell you. Not all hours are created equal when it comes to wait times.
If you call right when we open at 8:00 AM or during lunch hour, you’ll probably sit on hold longer. Everyone else has the same idea.
Pro Tip: Call between 10:00 AM and noon, or between 2:00 PM and 4:00 PM on weekdays. Those windows tend to be quieter.
Some people say you should just email instead of calling. And sure, email works if your question isn’t time-sensitive. But when you’re dealing with navigating early stage funding tips for entrepreneurs or account issues that need immediate attention, talking to a real person makes more sense.
We get it. Your time matters.
That’s why we staff our lines with people who actually know what they’re talking about, not just script readers.
Other Ways to Receive Account Assistance
I know phone calls aren’t always the move.
Maybe you’re in a meeting. Or you just prefer typing things out so you have a record. Whatever the reason, you’ve got options.
Email Support
For stuff that isn’t urgent, shoot me an email at [email protected]. I aim to get back to you within one business day.
Here’s a pro tip. The more details you include upfront, the faster I can help. Instead of “I have a question about my account,” try “I need to update my payment method but the button isn’t working.” See the difference?
Help Center & FAQ
Before you reach out, check the Help Center. I’ve answered most common questions there already.
You’ll find walkthroughs for account setup, billing issues, and feature questions. It’s the fastest way to get unstuck when you need an answer right now.
Live Chat
Got a quick question during business hours? Use the Live Chat feature on the website. You’ll see the chat icon in the bottom right corner.
This works best for simple stuff. Think password resets or clarifying how a feature works. For anything that needs a longer conversation, email or calling 210-817-8777 usually works better.
The reality is this. Different problems need different solutions. A billing dispute? Email gives you documentation. Can’t log in right before a deadline? Chat or call.
Pick what makes sense for your situation.
Common Account Inquiries We Can Help With
Look, I know dealing with account issues can be frustrating.
You just want to get back to what matters. Reading startup news. Finding funding opportunities. Building your business.
Our team handles these problems every day. We’ve seen it all.
Here’s what I recommend. If you’re having trouble with your account, don’t wait. Call us at 210-817-8777 and we’ll sort it out.
Billing questions and payment issues
Your card got declined or you’re seeing a charge you don’t recognize? We can pull up your payment history and fix it fast.
Updating your personal or contact information
Changed your email or moved to a new city? We’ll update everything so you don’t miss important startup insights.
Password resets and account access problems
Locked out of your account? (It happens to everyone.) We’ll get you back in within minutes.
Understanding your account features
Not sure how to access funding opportunities or save your favorite founder stories? We’ll walk you through it.
Questions about your recent account activity
Something looks off in your activity log? We can review what happened and explain every detail.
My advice? Reach out as soon as something feels wrong. The faster we know about it, the faster we can help you get back to growing your startup or finding your next investment.
We’re Here to Help You
I’ve given you the direct phone number and the resources you need to solve your account issues.
Your main challenge is getting a fast and accurate resolution. That’s what we’re here for.
Prepare for your call or use one of our alternative support channels. Either way, you’ll get the help you need without the runaround.
Don’t hesitate to contact us at (210) 817-8777 for any assistance you require.
We’re standing by.
